Mediation Rules

Mediation Rules of the WOCH Platform Edition dated 06.07.2026 Definitions Client 1 — a user of the WOCH platform who, under a specific deal, makes the payment (the acquirer: buyer, tenant, freight customer). Client 2 — a user of the WOCH platform who, under the same deal, receives the payment (the seller, lessor, carrier). Attorney — an attorney of Law Firm "P.O. HUMAN RIGHTS" (hereinafter — the "Firm") who personally conducts mediation, analyzes the evidence provided by the parties, and assists Client 1 and Client 2 in reaching agreement on how to resolve the disagreement. 1. General Provisions 1.1. Mediation is an application by Client 1 or Client 2 to the Firm regarding a disagreement over performance of the deal between them. 1.2. Client 2's interests are protected by Client 1's advance payment, which is held by the Firm in its account until performance of the deal is confirmed; accordingly, Client 1 applies to the Firm through the order details on the platform, while Client 2 applies through the moderator in their profile. 1.3. Mediation may be initiated in cases where: — the goods, item, or service has not been received/provided within the agreed period; — the goods or item do not conform to the description in the listing; — the other Client has not made contact within a reasonable period; — Client 1 intends to withdraw from the deal in accordance with Section 5 of these Rules; — other disagreements have arisen regarding performance of the deal. 1.4. Mediation is conducted personally by an attorney of the Firm on the basis of evidence submitted by the parties (chat correspondence, photographs, documents). Conducting mediation is a component of the legal assistance services provided by the Firm. 2. Holding of Funds 2.1. Client 1's funds are held in the Firm's account until performance of the deal is confirmed. 2.2. When arranging the deal, Client 2 indicates the expected date of delivery of the goods, provision of the rental service, or completion of the transportation (hereinafter — the "performance date"). 2.3. If the deal is confirmed by Client 1, the funds, less payment for the Firm's services, are transferred to Client 2. 2.4. If, within 48 hours of the performance date, Client 1 has not confirmed receipt of the goods, the rental service, or completion of the transportation, and has not applied to the Firm for mediation, the funds are automatically transferred to Client 2. This rule applies equally to deals for the sale of goods, rentals, and transportation. 3. Applying to the Firm 3.1. Client 1 may apply to the Firm for mediation through the order details on the platform. Client 2 applies to the Firm for mediation through the moderator in their profile. 3.2. When applying, the essence of the disagreement must be clearly stated and supporting materials (photos, video, correspondence) must be provided. 3.3. Funds relating to a deal for which mediation is being conducted remain held in the Firm's account until it is concluded. 4. Conduct of Mediation 4.1. The Firm's attorney reviews the materials provided by the parties and may request additional information from either Client. 4.2. The period for conducting mediation is up to 7 business days from the date of application. 4.3. Client 1 and Client 2 have the right to submit their proposals to the attorney on how to resolve the disagreement. 4.4. The attorney analyzes the information provided by the parties and may propose their own resolution option, including: a full refund of the funds to Client 1; a full transfer of the funds to Client 2; a partial division of the funds between Client 1 and Client 2. 4.5. A disagreement is deemed resolved if Client 1 and Client 2 express agreement with one of the proposed options — either the other Client's own proposal or the attorney's proposal. 4.6. The Firm implements the option agreed upon by the parties, including making the corresponding transfer or refund of funds. 4.7. If Client 1 and Client 2 fail to reach agreement, either of them has the right to go to court; until the relevant court decision enters into legal force, the funds are held by the Firm under the terms of the Public Offer for the Provision of Legal Assistance (Mediation) Services. 4.8. The attorney conducting the mediation bears personal responsibility for their actions and conclusions pursuant to the Law of Ukraine "On the Bar and Advocacy." Neither the Firm nor the WOCH platform makes binding decisions — decisions and proposals are formed solely by the attorney. 5. Client 1's Right to Withdraw from the Deal 5.1. Client 1 has the right to withdraw their intent to purchase the goods, or to use the rental or transportation service, before Client 2 has actually performed the obligation, pursuant to the Law of Ukraine "On Consumer Rights Protection." 5.2. In this case, the funds are refunded to Client 1 less any documented expenses that Client 2 has already incurred in connection with fulfilling their obligations at Client 1's request, in particular transportation costs, delivery costs, or costs of preparing the goods or item for handover. 6. Liability of the Parties 6.1. The Firm provides legal assistance services upon conclusion of the deal and is not a party to the contract of sale, lease, or carriage between Client 1 and Client 2. 6.2. The Firm is not liable for the quality of the goods or service; instead, it ensures safe settlements between the parties and the conduct of mediation through an attorney. 6.3. Providing false information when applying to the Firm may result in the user's account being blocked. 7. Special Provisions for Certain Categories 7.1. Freight transportation: the performance date (Clause 2.2) is deemed to be the date on which, by agreement of the parties, the cargo is to be delivered to Client 1. 7.2. Sale of goods: the performance date is deemed to be the date that Client 2 indicated as the expected delivery date of the goods. 7.3. Booking of real estate/equipment: the performance date is deemed to be the date of check-in/commencement of use of the rental item. Mediation may be initiated by Client 1 in the event the item does not conform to its description or Client 2 has violated the terms of the booking, including during the period of use of the item, not only at the moment of check-in. 8. Law Firm Details Name: Law Firm "P.O. HUMAN RIGHTS" (Law Firm "P.O. HUMAN RIGHTS") Managing Attorney: Pyrhavko Oleksandr Viktorovych EDRPOU Code: 45811326 Address: 31 Polunychnyi Lane, apt. 101, Odesa, 65062, Ukraine Phone: +38 066 484 12 12 Effective date of this document: the date of publication on the platform.