WOCH lets you safely order freight transport and get paid for a trip. The customer pays for the transport to the account of the Law Firm "P.O. HUMAN RIGHTS", and the carrier receives the money after the customer confirms delivery.
How it works in short: the customer and the carrier agree on the route and price in the chat → the carrier publishes a separate listing with the agreed price → the customer pays for it → the carrier makes the trip → the customer confirms delivery → the carrier gets paid.
FOR CUSTOMERS — HOW TO ORDER TRANSPORT
STEP 1. Find a carrier
• On the home page, choose the "Freight transport" category, region and city.
• In the listing details, check the vehicle type, load capacity, body volume and size, tail lift, crane, refrigeration, tent, what they transport, where they operate (city, region, Ukraine, international) and whether loaders are available.
STEP 2. Log in or sign up
• The order buttons and the chat with the carrier are available only after logging in. You can log in with Google.
STEP 3. Discuss the terms
Click "Discuss transport terms" and tell the carrier:
• the loading and unloading addresses;
• the date and preferred time for the vehicle to arrive;
• what you are transporting: weight, volume, dimensions, number of items, anything fragile;
• whether loaders are needed, the floor and whether there is a lift;
• who loads and unloads, and whether cargo documents are needed.
Agree on the trip price, the delivery time, and what happens if the trip has to be cancelled or the vehicle has to wait longer.
💬 Keep all arrangements in the WOCH chat. Messages and photos in the chat will serve as your evidence during mediation if a dispute arises.
STEP 4. Place the order
• Once you agree, the carrier will publish a separate listing with the agreed price and send you the link in the chat.
• Open that listing and click "Add to cart".
• The Firm's service fee is already included in the price — there are no extra charges.
STEP 5. Pay
• In the cart, click "Pay via NBU QR code" and scan the QR code in your banking app, or "Issue an invoice" if a company is paying.
• The recipient is the Law Firm "P.O. HUMAN RIGHTS" (EDRPOU 45811326), not the carrier.
• Do not change the payment purpose — it contains the order number (No. …).
• The carrier sets how long an unpaid order is kept. If the payment does not arrive in time, the order is cancelled automatically.
⚠️ Never pay the carrier directly to a card or another account. Payment outside WOCH is at your own risk and is not protected.
STEP 6. Transport
• When the carrier has loaded the cargo, they will mark the order as "Cargo dispatched" and set the expected delivery date. You will be notified.
• Track the status in "My orders".
STEP 7. Receive the cargo and confirm delivery
• When unloading, check the number of items, the packaging and the condition of the cargo. If anything is damaged, take photos and send them to the carrier in the chat.
• If everything is fine, open the order and, under "Has the cargo been delivered?", click "Received, all good". Only then is the money transferred to the carrier. This action is final.
⚠️ If you neither confirm delivery nor open a dispute, a moderator may confirm the deal after checking, and 48 hours after the delivery date the money will be transferred to the carrier. So if something is wrong with the cargo, open a dispute right away.
IF SOMETHING GOES WRONG
• The cargo was not delivered, was delivered to the wrong place or is damaged — do NOT confirm receipt.
• Open the order, click "There is a problem", choose the reason and describe the problem.
• If the carrier has not set off yet and the trip needs to be cancelled, click "Open a dispute / cancel the purchase" on the order page.
• While the dispute is ongoing, no money is transferred to the carrier. The Firm's lawyer will mediate between you and the carrier.
• Refunds go to the account you paid from.
FOR CARRIERS — HOW TO GET ORDERS
Payments through WOCH can be accepted by sole proprietors and legal entities with the Safe Deal enabled. The "Add to cart" button on your listings works only after a moderator has verified your documents.
STEP 1. Fill in your profile
• Type — sole proprietor or legal entity, bank details and IBAN for payouts, documents, and the "I want to use the safe deal" checkbox. Details are in the seller guide:
/legal/seller-guide
• To receive order notifications in Telegram as well, connect the
@woch_orders_bot bot.
STEP 2. Create your main listing
• Click "+ Add listing" and choose the "Freight transport" type.
• Fill in the details: vehicle type, load capacity, body volume and size, equipment (tail lift, crane, refrigeration, tent, flatbed), what you transport, where you operate, whether loaders are available, whether you work without days off.
• In the description, explain how you calculate the price: per hour, per kilometre, minimum order, vehicle dispatch, waiting time.
• Add photos of the vehicle. The first photo is the cover.
• This listing is your business card. Specific trips are paid through separate listings (step 4).
STEP 3. Talk to customers
• Customers write to you via the "Discuss transport terms" button. Reply quickly.
• Clarify the route, date, cargo and need for loaders, and quote the trip price.
• Agree in the chat on what happens if the trip is cancelled or there is a long wait.
STEP 4. Publish a listing with the agreed price
• Click "+ Add listing", type "Freight transport".
• Put the trip in the title, for example: "Transport Kyiv — Odesa, 25.10, for Olena".
• Price — the agreed amount for the trip (the Firm's 3% fee is included; the calculator in the form shows how much you will receive).
• In the description, briefly repeat the agreed terms: route, date, cargo, loaders.
• Set the payment term (reserve): 1, 3, 6, 12 or 24 hours.
• Send the customer the link to this listing in the chat.
• Once the order has been paid, deactivate this listing so that nobody else orders it.
STEP 5. Wait for payment
• You will be notified of a new order and its payment by email (and in Telegram, if connected).
• ⚠️ Do not set off on the trip until the order is paid. Wait for the status "Paid · funds in escrow".
STEP 6. Make the trip
• Take photos of the cargo when loading — they will be useful in case of a dispute.
• Open the order, set the expected delivery date and click "Cargo dispatched".
• Send the customer the waybill number or other cargo documents in the chat, if any.
STEP 7. Get paid
• Once the customer clicks "Received, all good", the deal is complete.
• During business hours, within one hour the Firm sends the bank a payment order to pay you the order amount minus 3% to the IBAN in your profile.
• Documents (certificate of completed work) are available on the order page.
If the customer has received the cargo but does not confirm delivery:
• Write to a moderator — preferably via the "Message moderator" button in your profile, or by any convenient means: phone +38 (066) 484-12-12, email
info@woch.com.ua.
• After checking the delivery, the moderator confirms the deal, and if the customer does not open a dispute within 48 hours of the delivery date, the money is transferred to you.
IF THE CUSTOMER OPENS A DISPUTE
• The money stays in the Firm's account until the dispute is resolved.
• The Firm's lawyer will mediate: provide photos of the cargo, documents and the chat history.
• The procedure is described in the "Mediation rules".
IMPORTANT
• Do not offer customers payment outside WOCH — such a deal is not protected and violates the platform rules.
• Keep arrangements in the WOCH chat so they can serve as evidence during mediation.
USEFUL DOCUMENTS
• Seller guide:
/legal/seller-guide
• Offer agreement:
/legal/commission-offer
• Platform rules:
/legal/platform-rules
• Mediation rules:
/legal/dispute-resolution
• Returns policy:
/legal/returns-policy
Still have questions? Write to a moderator — preferably from your profile ("Message moderator" button), or by any convenient means: phone +38 (066) 484-12-12, email
info@woch.com.ua